Bell Aliant Drives Field Service Efficiency with Real-Time Visibility
Many communication service providers offer similar types of services to customers, so companies like Bell Aliant are forced to get creative to differentiate themselves from the competition. The typical services offered are voice, internet, and TV. Bell Aliant now offers home security services to 5.3m customers in the six eastern provinces of Canada. With this new service type they have shortened the time between initial customer contact and scheduling the appointment, automated the appointment scheduling process, while integrating with their existing systems, like Salesforce, so their field team can provide an exceptional customer experience. Join Shawn and David, to learn how ClickWorkforce (available on AppExchange) exceeded their expectations with their field team, driving a 50% increase in efficiency since going live.