Listen & Engage: HP Social Customer Care & Building Customer Relationships
Every year, customers around the world visit the HP?s support site more than a half a billion times looking for technical support for their products. There is a growing need to serve customers seeking faster resolution through social media channels globally. HP Social Customer Care listens and responds to customers seeking solutions and technical support across 104 social networks in 95 countries. And the investment in paying off through more satisfied customers, quicker response times, improved agent productivity and higher net promoter scores. Join Kriti Kapoor, Director of Global Social Customer Care, to learn how HP is leading the way in social support to listen, engage and learn with customers, while driving better business outcomes.