Service Cloud Breakout Sessions – Dreamforce 2015
Today's contact center agent is struggling to achieve peak performance, productivity, and positive results due to a combination of legacy systems, antiquated metrics, channel inundation, and heightened customer expectations and power. Join us as ICMI's Justin Robbins shares ICMI's recent study, to discover the real state of today's contact center agent and what future steps must be taken to ensure that our organization's most critical asset is setup for success.
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Achieve Ultimate Availability with the New Organization Sync
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B2C Customer Panel: How FedEx, Walgreens, & Yahoo! Personalize Customer Service
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Best Practices on How to Take Your Data from Siebel to Salesforce
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Customer Service Analytics with Service Wave, Turn Insight into Customer Delight
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Customer Service: The New Marketing
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Customer Spotlight: 10 Step Journey from On-Premise to Salesforce
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Exec Panel: Bringing Sales & Service Together to Reshape the Customer Experience
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Expert Panel: Things I Wish I Knew When Implementing Knowledge
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Forrester: Transform Your Customer Service For The Age Of The Customer
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Gartner: New Era of Customer Service in Digital World
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How DIRECTV and OneRoof deliver world class Field Service with Salesforce.
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I Dream of Service: A Deep Dive into the Salesforce Console for Service
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ICMI: 7 Lies We Tell About Our Customers
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ICMI: Maximizing the Frontline Agent Performance & Productivity
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Intelligent Search: Self-Service Experiences that Triple Deflection Rates
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Introducing Intelligent Service: Omni-Channel Presence and Routing
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Knowledge-Centered Support (KCS): Unlock Your Hidden Knowledge
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Large Enterprise Transformation of Customer Service with Service Cloud
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Listen & Engage: HP Social Customer Care & Building Customer Relationships
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Live Agent Web Chat: Scale Your Customer Support
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Personalized Service: Moving from Transaction to Emotional Connection
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Reimagine Your Customer Portal with Self-Service Communities
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Ring, Ring! Faster & Easier CTI Integration
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Selling Investment in Service to the CFO and CMO
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Thought Leader: Keeping Your Customers Happy in Today's Connected World
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Top 5 Lessons Learned Deploying Knowledge
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Up-Level Agent Productivity with the Salesforce Console for Service
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Who's Hungry? Case Management Best Practices