Service Cloud Breakout Sessions – Dreamforce 2015

Today's contact center agent is struggling to achieve peak performance, productivity, and positive results due to a combination of legacy systems, antiquated metrics, channel inundation, and heightened customer expectations and power. Join us as ICMI's Justin Robbins shares ICMI's recent study, to discover the real state of today's contact center agent and what future steps must be taken to ensure that our organization's most critical asset is setup for success.