#1 Customer Care Accelerator: Leverage Your Data to Know Your Customer

Join us to hear from Schneider Electric, one of the largest salesforce.com customers, and learn how to empower your agents to respond to customer calls in half the time by enabling rock-solid, unified customer care processes. Discover how to equip agents with federated information access from internal and external systems, and powerful machine-learning recommendations that will enable them to instantly identify the customer calling in, understand their wants and needs in real-time, and quickly recommend the most accurate resolutions.