Run Best-in-Class Customer Success on Salesforce
Research shows that best-in-class customer success organizations achieve 95% customer retention rates. Is your customer success team falling short of this benchmark? Looking for new ways to significantly improve the performance of your customer success team? Join us to hear from Joel Martin from salesforce.com on the evolution of the Customer Success role and lessons learned from the maturing subscription economy. After the session, you will know how to apply the right coverage with customer segmentation and playbooks, leverage success plans and health scorecards to focus reps, and track the right KPIs to monitor results and implement improvement using Salesforce.