Customer Service Analytics with Service Wave, Turn Insight into Customer Delight

As a leader in the Customer Service industry, whether you're internal or client-facing, you need to get answers quickly to optimize your customer satisfaction, resolution time, and team efficiency. In this session, we'll unveil our new best-in-class application, Service Wave, that will help you quickly take advantage of the metrics you care about most. We'll provide a demo and real customer case study of how you can gain real-time analytics with quick implementation and no on-boarding required; the Service Wave application that comes ready to go, with a personalized application wizard, pre-built dashboards, and predefined data flow.