How Salesforce Uses the Service Cloud

Join Atul Nanda, SVP, Global Customer Success and Paul VanMaanen, VP Technical Support for a behind-the-scenes look at Salesforce's global support operations. Learn how we use Knowledge, Console, Case Feed, Communities, Live Agent, Wave, and other Service Cloud functionality to provide world-class customer service. (Alternatively join us during our second session on Thursday, Oct 4 8:30 - 9:10am.)