Shifting from Policy to Policyholder
Insurers have been opening new distribution channels to reach customers for a number of years - however today there is a renewed focus on 'Customer Experience' as well as meeting the needs of the next generation of insurance customer. What is the difference between 'multi-channel' and 'omni-channel'? What does it mean to focus on the customer, and how are the customers of tomorrow any different from those of today? Join us to hear the perspective and approach on how to win and retain next-gen consumers from several different insurers.