Sales and Service in a B2B Telecommunications Environment

The advanced nature of Business-to-Business Telecommunications services adds increased complexity to customer management, from lead engagement to post-sales support and service. Protracted sales cycles, service nuances, implementation issues, user education, and post sales support all require an integrated operating model and systems to deliver exceptional customer experiences. Join us to see how two of the largest telecommunications organizations in the world have optimized sales and service delivery to this highly prized customer segment.